Returns

When to return a product:
You are entitled to a replacement, credit or refund within 7 days from your delivery date, where a purchased item has a fault, such as:

  • when it is faulty;
  • wrongly described; or
  • different from a sample displayed on our website when purchased by you.


We are not required to replace your product if you simply change your mind.

We offer exchange & store credits subject to the following conditions:

 
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

FULL PRICED ITEMS
Items that have been purchased at full price or by pre-order are eligible for an exchange or credit, when returned to us within (7) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.

FINAL SALE ITEMS
All products marked down are FINAL SALE and have a strict no returns, or refunds policy - discount codes or storewide sales are not included as 'sale items'. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

EYEWEAR, SWIMWEAR & SHOES
Due to hygiene reasons, we do not accept returns for eyewear or swimwear.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

FAULTY RETURNS
We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.

If you receive a damaged or faulty item, please email us at carl@thetriathlonstore.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed (please allow a 2 week processing time from time of receiving item as we need to ship back to brand)