Shipping
HOW WE SHIP YOUR PURCHASE:
Here at The Triathlon Store, we strive to make your online shopping experience as enjoyable as possible.
We have strategically designed our shipping and delivery methods to maximize efficiency and ensure your order gets to you as quickly as possible.
WE SHIP WITH SENDLE:
Orders over $100 qualify for Free Standard Shipping (excluding merch).
All other orders have the option of choosing a flat rate of either $10 for standard shipping or $15 for express shipping - this includes signature on delivery where possible + tracking, which we add to every order to ensure it gets to you safely.
Orders sent to New Zealand have a flat rate of $20 AUD
All other International orders have a flat rate of $30 AUD
** All international customs charges and taxes are payable by the receiver. The Triathlon Store is not responsible for any additional charges incurred for shipping orders internationally.
Please check your junk folders for shipping notifications as sometimes they hide in there!
HANDLING TIMES:
Same Day Shipping (If orders are placed before 4pm)
Arrivals Times:
Domestic 1-3 days - your location dependant
International 5-15 days - your location dependant
If your order is placed over the weekend, it will be dispatched on the Monday.
The Triathlon Store is located in Victoria Australia, therefore if we receive your order on a Victorian Public Holiday, it will not be processed until the following day.
You will receive an email once your order has been dispatched containing your tracking number. There may be a day delay for an order containing sale items.
Please be aware that during sales and peak periods, handling time may increase to 48 hours before shipping (this may cause a delay in your order being received). Delays may also occur when stock needs to be ordered from manufacturers. We do everything we can to ensure we are as quick / timely as possible with this but please always call or email if there is a date you are needing the item by and we can work with you in splitting deliveries etc.